GENERAL SECURITY AND BAG POLICIES
Patrons should leave at home or in their car any prohibited items and bring only what you need in an approved clear bag, wallet or wristlet when you visit the theatre. This helps to efficiently improve the safety of all patrons and work to get our large crowds into the theatre before show time.
Please make sure you arrive early to the venue. We recommend being at the exterior doors for security screenings at least 30-45 minutes prior to show-time which means you should look to arrive and park at least 45-60 minutes prior to show time.
Only wristlets or wallets up to 4" x 6" x 1" or clear bags up to 12" x 12" x 6" are permitted and will be inspected by our security team. This policy will be enforced.
The following items are prohibited in the Scranton Cultural Center and patrons will be turned back to their cars at security screenings if prohibited items are brought to the theatre. Please check your pockets in pants/coats to ensure you do not miss the performance due to bringing one of these items:
- Purses
- Backpacks
- Diaper bags
- Strollers
- Large bags
- Large Fixed and Non-Collapsable 'Golf' Umbrellas (only pocket-sized umbrellas up to 12" are allowed)
- Coolers
- Any food or drink including water bottles
- Smoking paraphernalia
- Weapons and threatening objects are prohibited
Please have your pockets empty and coats open for inspection by our team prior to approaching them.
Pocket knives, weapons, or any other threatening objects, bottles, cans, glass containers, horns whistles, banners, noisemakers, laser pens, cameras, video cameras, recording devices are also prohibited.
Cell phones should be turned to silent before entering the venue and turned off once you enter the seating area.
Smoking materials including lighters, cigarettes, cigars, pipes, matches or other flammable items, e-cigarettes and vaping materials are prohibited inside the building, patrons will be turned away and may miss the performance if they are brought to the venue.
**There is no re-entry to the venue once you have entered and gone through our security inspection. Should you leave and exit the building you will not be readmitted.**
There is generally a seating hold for most performances, meaning that if you have not arrived at your seat prior to the published curtain time you will be held in the lobby until the house manager is allowed to seat you so as not to disturb the performance. In some cases, this may be 10-15 minutes or even until the intermission break as per the performance agreements. To avoid missing any of the performance, leave yourself enough time to arrive, park, gain access through security and ticket checkpoints to find your seats.
Other security measures vary per event.
The Center is a SMOKE FREE facility. NO smoking materials, cigarettes, cigars, pipes, lighters, matches or other flammable items may be brought into the Center.
There is no Re-Entry upon Exit for most events.
Cameras and recording devices are prohibited.
Box Office Policies and Information
Mobile Entry and Mobile Tickets:
Please refer to Ticketmaster's guides regarding how to access, view, download and/or add your tickets to your digital wallet.
Guides can be found at: https://help.ticketmaster.com/s/article/What-is-Mobile-Entry
Ensure that you can access and download your tickets prior to coming to the venue. You must present your mobile ticket barcode/QR Code upon entry. If it is not immediately available you will be asked to leave the entry line and return.
Directions:
For Easy Parking: - From Interstate Route 81 North or South – Take Exit 185 (Scranton Central Expressway.) Follow into Center City; staying in the lane marked “Spruce Street.” At the 2nd light, turn right onto Adams Avenue. Proceed until the 3rd light and turn left onto Vine Street. At the very next light, make a left onto North Washington Avenue. The Center is the second building on your left, the Masonic Temple. Map
Parking:
Parking is available at several downtown lots and at any open street meter. Note that meters are enforced until 5:00 pm most business days and holidays. Meters covered with orange NO PARKING bags are reserved for production use and unauthorized cars parked at these meters will be towed at the owner's expense.
ADAMS AVENUE LOT: This garage is currently closed and is no anticipated to reopen in the near future. Located in the 400 block of ADAMS AVENUE. Charges vary. Map
SCRANTON MUNICIPAL GARAGES: Entrance on LINDEN STREET, WASHINGTON AVE or MULBERRY ST. Charges vary. Warning Wait times to exit after an event may be 45-90 minutes. Map
Payment:
The Scranton Cultural Center Box Office accepts cash, checks (with 2 forms of ID); Scranton Cultural Center issued Gift Certificates and money orders at the Box Office window. Visa, MasterCard, Discover and American Express are also accepted at the window and by phone. When charging by phone, your order will be held at Will Call under the name you give unless you instruct the Box Office to mail them to you via USPS. There are additional per ticket convenience charges for ticket orders by phone. Any service charges incurred at the time of purchase are non-refundable. Returned checks are subject to a $25.00 service fee.
Seating Availability:
Seating is available on a first come, first served basis. While we will make every effort to accommodate your specific seating request, we cannot guarantee specific seating availability due to the large number of outlets selling tickets for events at the Center. Purchase early to get the best seats.
Reservations:
No seats will be reserved without receipt of payment at the time of the order. Tickets cannot be reserved with a credit card for later payment by cash or check. When picking up tickets ordered by phone, fax or Internet, you must present proper identification, including the credit card used to make the purchase.
Handicapped accessible seating:
Arrangements for handicapped accessible seating may be made through the Scranton Cultural Center Box Office, via phone or in person. Special seating needs must be made known to the Box Office at time of ticket purchase. Please stop by or call 1.888.669.8966.
Group Sales:
Group pricing is available on most performances and does vary by event. For more information please call the Box Office at 1.888.669.8966.
Will Call:
Will Call Window will open 1 hour prior to the performance. You must present the proper identification to pick up tickets at the Will Call Window.
Entrance Policies:
It is the policy of the Scranton Cultural Center that all attendees must have a ticket for entry. As a courtesy to our audience, very young children are not encouraged to attend, except for shows specifically for children or a performance designated “family friendly.” Children, when admitted, must be accompanied and supervised by a responsible adult. Persons disrupting a show will be asked to leave (this includes, but is not limited to coughing, crying, talking) until disturbances are corrected.
Lost Tickets:
Lost or misplaced tickets will be duplicated only for the person under whose name they were purchased. Proper ID and proof of purchase will be required.
Inclement Weather Policy:
In the event of inclement weather, the show will go on as scheduled unless the performers are unable to attend. This is the only situation in which a performance will be canceled and refunds issued. Any service charges incurred at the time of purchase are non-refundable.
NO REFUNDS OR EXCHANGES. Examine your tickets closely upon receipt. If there are any discrepancies, please contact the office, outlet or online service from which you purchased the tickets immediately to remedy the problem. Any problems with your ticket order must be handled at the point of purchase.
Donating Tickets:
If you were unable to attend a performance presented exclusively by the Scranton Cultural Center for which you have purchased tickets, you may return them to the Box Office at least 48 hours in advance of the published performance time to receive a tax deductible donation for the amount of the tickets. Tickets for events promoted by outside renters and organizations cannot be donated in this manner. Please call the Box Office at 1.888.669.8966 for further details.
Seating Policy:
If you are uncomfortable or have any concerns, please contact an usher or the House Manager immediately to address the matter. The Late Seating Policy is at the discretion of the management and varies from show to show, please ensure your arrive early as there is generally a 10 minute wait after curtain.
Event Dates, Times, Artists and Prices are subject to change.
Emergency Contact Information:
In case of emergency, audience members may be contacted at the Scranton Cultural Center through the following telephone number: 570.346.7369. When prompted, please press 9. If you are using this number as emergency contact information, please be sure that you also give the name and time of the performance you are seeing, the name your tickets were purchased under, and if applicable, your seat locations.
House Information
Seating Policy
If you are uncomfortable or have any concerns, please contact an Usher or the House Manager immediately to address the matter. Late-comers will be seated at the discretion of the management. The late seating policy varies from show to show.
No Babes In Arms
It is the policy of the Scranton Cultural Center that all attendees must have a ticket for entry to an event. As a courtesy to our audience, very young children are not encouraged to attend, except for shows specifically for children or a show designated as family friendly. Children, when admitted with a ticket, must be accompanied and supervised by a responsible adult. Persons disrupting a performance will be asked to leave (this includes, but is not limited to, coughing, crying, talking) until the disturbance has been corrected.
Cell Phones, PDAs, Pagers and Alarms
Please disable or turn-off all electronic devices that may generate audio or light upon entry to the theatre.
Accessible Seating
Special seating request must be made at the time of purchase. Please note that seating for individuals with special needs is handled on a first come, first served basis. Note that there is no elevator access to the Mezzanine or Balcony level seating in the Weinberg Theatre. Those who cannot or wish not to climb stairs should select seating in the Orchestra level. For Accessible seating please visit the box office or call 888.669.8966.
Restrooms
Restrooms are available on the lower level of the Cultural Center. Please use the stairs or elevator to go one floor below the main lobby. There are additional restrooms in the mezzanine lobby for those in the balcony or mezzanine seating.
Emergency Exits
For your safety, please take note of the location of marked emergency exits throughout the building. The exits indicated by the sign nearest your seat are the shortest routes to the street.
Audio/Video recording and photography
Cameras, audio and video recorders are prohibited from use at all performances. Cell phones, PDAs and other electronic devices should be disabled or turned off upon entry.
Smoking
The Scranton Cultural Center is a smoke free facility. Smoking is prohibited in all areas of the building.
There is generally a seating hold at the beginning of the show.
To avoid missing any of the performance, leave yourself enough time to arrive, park, gain access through security and ticket check points and find your seats.
Ensure that you are able to access download and have ready your mobile ticket barcode/QR code prior to entering the venue. For details please refer to Ticketmaster's guide: https://help.ticketmaster.com/s/article/What-is-Mobile-Entry
KEEPING OUR GUESTS and STAFF SAFE DURING COLD/FLU/COVID-19 Season as the SHOW GOES ON!
BOX OFFICE:
GENERAL INFORMATION:
Keeping Our Guests and Staff Safe During COVID-19 as the Show Goes On!
The following are protocols for visitors, adopted by the Scranton Cultural Center Board of
Directors, in order to help safeguard everyone’s health in response to COVID-19:
Face-Coverings /Masks are highly recommended to be worn by all patrons when entering the building
and during all indoor activities and performances.
Consistent with the U.S. Centers for Disease Control and PA Department of Health
guidelines, social distancing and proper hand washing/sanitizing techniques are
encouraged for all guests and staff in order to minimize the spread of COVID 19.
Numerous hand washing and sanitizing stations are available throughout the building for
ease of access.
If at any time you
- have been exposed to COVID-19 in the last 10 days,
- were diagnosed with or tested positive for COVID-19 in the last 10 days,
- currently have COVID-19 symptoms, or
- had COVID-19 symptoms within the last 24 hours,
please do not attend the performance.
Some performances/events and events may require additional measures which will be
communicated in advance and once again prior to entry. To be certain as to the specific
measures in place at an event you plan to attend, please check our website or
call the Box Office at 570-344-1111.
The Scranton Cultural Center reserves the right to update this guidance as necessary to reflect
current recommendations from public health authorities.